Refund Policy
Effective September 14, 2026. This Refund Policy applies to orders placed with Mikihana ("Mikihana", "we", "us" or "our") through mikihana.order.appsova.com (the "Site"). It forms part of our Terms of Service. Orders on the Site are for pickup only.
1. Cancelling an order
Food is prepared to order, so cancellations are limited. If you need to cancel, call our restaurant as soon as possible with your order number. If we have not started preparing your order we will cancel it and refund it in full. Once preparation has started we cannot usually cancel, but we will always try to help.
2. Orders we cannot fulfil
If we decline or cancel your order — for example because an item has sold out, we are closing, or we could not reach you — you will not be charged, or any charge will be refunded in full to your original payment method.
3. Something wrong with your order
If your order is incorrect, incomplete, or not of the quality you expect, tell us within 24 hours of pickup by phone or at automations@the7seconds.com, with your order number and, where possible, a photo. We will remake or replace the affected items or refund them; which we offer depends on the problem, and we decide it fairly and case by case.
4. Uncollected orders
An order that has been prepared but not collected on the day cannot be resold and is not refundable, except at our discretion. If you are running late, call us and we will do what we can.
5. How refunds are paid
Refunds are issued to the payment method used for the order, through our payment processor, Stripe. A full refund returns everything you paid for the order, including tax and any tip. We issue refunds promptly; depending on your bank or card issuer they usually appear within 5 to 10 business days. We cannot refund to a different card or in cash.
6. Contact
To cancel an order, report a problem or ask about a refund:
- Mikihana — 101-10 Queens Blvd, Forest Hills, NY 11375 — (718) 406-9676
- Email: automations@the7seconds.com