Terms of Service

Version 2026-09-14-v1

Terms of Service

Effective September 14, 2026. These Terms of Service (the "Terms") govern your use of mikihana.order.appsova.com (the "Site"), the online ordering site for Mikihana. The Site is operated by Mikihana ("Mikihana", "we", "us" or "our"). By browsing the Site or placing an order you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the Site.

1. Who we are

Mikihana prepares and sells the food and drink offered on the Site for pickup at our restaurant:

The Site is provided using Sova, an online ordering platform operated by Seven Seconds Agency LLC (the "platform provider"). Seven Seconds Agency LLC hosts the Site and processes orders on our behalf; your order contract is with Mikihana, not with the platform provider. The platform provider's own terms, the Sova Platform Terms, are published at mikihana.order.appsova.com/legal/platform.

2. Using the Site

You must be at least 18 years old to place an order, or have the consent of a parent or guardian. You agree to give us accurate contact details — we use your name, phone number and email address to prepare your order and to reach you about it. You agree to use the Site only for lawful purposes and not to interfere with its operation, attempt to gain unauthorized access to any part of it, place fraudulent orders, or misuse it in any other way. We may refuse service or cancel orders that break these rules.

3. Menu, prices and availability

Menu items, descriptions, prices and availability are shown as accurately as we can and may change at any time. Prices are in U.S. dollars. Applicable sales tax is calculated and shown before you place your order; an optional tip may be added at checkout and is shown separately. If an item becomes unavailable after you order, we will contact you to substitute it or refund it.

4. Placing an order

An order placed on the Site is a request to buy. We accept it when Mikihana confirms it, and we may decline an order — for example because an item has sold out, we are closed or about to close, we suspect fraud, or we cannot reach you. Please review your cart carefully before placing an order: once we have started preparing it, it usually cannot be changed. You will receive an email confirming what you ordered, and another when it is ready for pickup.

5. Payment

Payments are processed by Stripe, a third-party payment processor. We accept major credit and debit cards and digital wallets where available. When you place an order you authorize Stripe to charge your chosen payment method for the order total shown at checkout. We never see or store your full card number. If we cannot accept your order, you will not be charged, or any charge will be refunded in full.

6. Pickup

Orders are for pickup only; we do not offer delivery through the Site. Ready times are estimates and can move during busy periods. Please collect your order during our opening hours, bring your order number, and check it before you leave. Food is perishable: an order that is not collected on the day it was prepared may be discarded and is not refundable except at our discretion (see the Refund Policy).

7. Allergens and dietary needs

Our kitchens handle common allergens, including nuts, dairy, eggs, wheat, soy, fish and shellfish, and we cannot guarantee that any item is free of them. If you have an allergy or dietary requirement, please call our restaurant before you order.

8. Cancellations, problems and refunds

Because food is prepared to order, cancellations are limited. How to cancel, what to do if something is wrong with your order, and how refunds are issued are set out in our Refund Policy, which forms part of these Terms.

9. Emails and marketing

We send transactional emails about your order — confirmation, ready-for-pickup and receipts — whether or not you have subscribed to anything; they are part of the service. We send marketing emails only if you tick the box to opt in at checkout, and every marketing email carries an unsubscribe link. Unsubscribing from marketing never stops order emails.

10. Intellectual property

The Mikihana name, logo, menu, photographs, text and the design of the Site belong to Mikihana or its licensors. You may not copy, reproduce or reuse them without written permission. The Sova platform software belongs to Seven Seconds Agency LLC.

11. Links to other sites

The Site may link to third-party websites or social media. We are not responsible for their content, privacy practices or terms; your use of them is governed by their own policies.

12. Disclaimer and limitation of liability

The Site is provided "as is". To the fullest extent permitted by law, we make no warranties about the Site's availability or accuracy, and our total liability to you in connection with an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or any rights you have as a consumer.

13. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. If we have a problem, please contact us first — most issues are resolved by a phone call. Any dispute that cannot be resolved that way will be brought in the state or federal courts located in New York, and you consent to their jurisdiction. Nothing in this section prevents either of us from using a small-claims court where eligible.

14. Changes to these Terms

We may update these Terms from time to time. The version in effect is the one published on the Site with its effective date, and the version you accept at checkout applies to that order. Continued use of the Site after a change means you accept the updated Terms.

15. Contact

Questions about these Terms or an order can be sent to:

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